Teleperformance is one of the India’s leading multinational company headquartered in France. The company specializes in offering outsourced omnichannel customer experience management services, also known as Business Process Outsourcing.
Teleperformance has come with various jobs on business process outsourcing in the different locations of India, some of the processes are detailed below:
- Technical support executive
- Customer support executive
- Customer service representative
- Customer support representative
- Customer support associate
- Technical support associate
- To resolve various customer issues related to emails/domain knowledge, billing, refunds etc. effectively and efficiently.
- Must Ensure timely and professional responses to all the queries, requests & complaints, enabling satisfaction of the customer.
- Effectively articulate complex information to a variety of technical and non-technical customers.
- Educating customers on various products if required.
- Must capable of improvising quality services for customer retention and satisfaction through the use of up/cross-selling products and services.
- Bachelor of degree from a recognized university or Institute