HR assistant jobs in Chennai 47 views

JOB DESCRIPTION

  • HR Assistant
  • Chennai, India
  • Local Hire
  • 21-Dec-2017

PROCESS MANAGEMENT

  • Process “Letter of Appointment (LOA)” for Term & Short Term appointments.
  • Process hiring related system triggered action as per the policies and procedures.
  • Provide assistance in collecting and entering data in accordance with established guidelines.
  • Respond to inquiries (received through email, voicemail etc) from internal users on transaction status.
  • Act on client request – engaging in discussion as needed to understand and determine action required.
  • Liaise with units across HR such as Benefits, Visa Services, Payroll, etc. as needed to ensure cases are processed quickly and accurately.
  • Proactive in providing solutions to clients.

CASE MANAGEMENT

  • Monitor email and workflow items and take immediate action on any requests by coordinating with client units
  • Review & process cases assigned on the same day and take appropriate action
  • Resolve pending cases except those that require assistance from other teams
  • Ensure responsiveness to clients through interim responses and follow-up notes at all time
  • Focus on quality of responses i.e clarity, completeness, tone/language and provide pro-active solutions.
  • Coordinate with the client to ensure information provided is clear and complete
  • Review VIP and high touch client cases and provide assistance to those cases on priority

GENERAL SUPPORT

  • Provide ideas to improve processes
  • Participate in discussions/forums to come up with suggestions to enhance customer experience
  • Participate in development, evaluation and system testing activities connected with new business transactions/processes; assist in documentation of new processes
  • Direct staff to available online content and self-service in HR Web

 

REQUIRED QUALIFICATION AND EXPERIENCE:

  • Bachelor’s (Master’s Preferred) in HR, Management, Behavioral Sciences, Business or other related fields from a recognized institute or University.
  • 6+ months of experience in one functional area, preferably in a global HR Shared Services environment.
  • Experience in customer service environments.

REQUIRED SKILLS

  • Customer service orientation with a desire to exceed expectations.
  • must be good in Analytical skills.
  • Excellent communication and interpersonal skills.
  • Continuous improvement mindset.
  • Able to take ownership and resolve challenging situations with good judgment to know when to appropriately escalate matters as needed.
  • Ability to handle sensitive information in a confidential manner.
  • Ability to convey a high level of integrity and credibility.
  • Ability to understand and explain complex policies and guidelines.

TECHNICAL HRD OPERATIONS SKILLS

  • Experience with case management system.
  • Working experience with PeopleSoft HRMS or SAP is preferred.
  • Experience in handling client calls & resolving issue

 

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