CUSTOMER SERVICE TEAM LEADER IN BANGALORE 95 views

JOB SUMMARY

  • To provide tangible contributions to the advancement of Organizational goals and practices by developing a work schedule and ensuring that members of staff adhere to it for successful implementation.
  • Should monitor the quantitative and qualitative result that is to be achieved. Must also motivate the team to “use their knowledge and skills to achieve the shared goals”.

ESSENTIAL QUALIFICATIONS

  • Bachelor’s Degree from a recognized University or Institute
  • 6+ years of experience in the same field and 2+ year of experience in managing a team of 15 or more FTEs
  • Should have managed a team through 2 full performance review cycles
  • Must be flexible to work all the shifts

REQUIRED SKILLS

  • Must be skillful in Business process operations experience
  • Strong analytical skills and ability to work in an unstructured and evolving environment
  • Proven ability to lead cross-functional teams through influence versus direct management
  • Must have good communication skills and excellent interpersonal skills
  • Able to work positively in a team environment, prioritize workload and motivate other team members.
  • Possess excellent problem-solving and negotiation skills.
  • Capabilities to operate in a KPI-driven operation.
  • Must be alert to detail and be a self-motivated team player with flexible and positive attitude.

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