wipro gateway for IT operations 35 views

IT Operations Head


  • It includes responsibility for BAU of all location IT operations across the country & Geo locations involving Desktop, Laptop, Servers, Emails, Network, Storage, Cloud etc., There are India Location Heads in for various regions (about 5-6 of them) & Geo IT Heads (3 of them) who would report in to this person.
  • Responsible for GNOC (global network operations center) which monitors network, servers, email, firewalls, ODC setup etc., from Bangalore. The GNOC Head for Network & Security and the lead for the for Server, Storage, Cloud, and Help desk will report in to this leader.
  • Apart from handling the core team leaders & team, the leader also works closely with vendor organizations to whom part of IT operations has been outsourced. He/She is expected to monitor team’s performance closely and work towards continuous improvement both in performance & perception of services with Wipro user community
  • The person will lead the entire BAU independently & ensure high Availability & Performance of IT infra across the globe
  • The leader will manage the SLA for all the operational areas, improve productivity and efficiency by adoption of tools and automation.
  • The leader should have 15-18 years of solid IT Operations experience in leading complex & end-to-end IT infrastructure


  • Good Technical understanding of IT infrastructure components like Server, Network, Storage, Email to be able to lead the team effectively
  • Should have very good process orientation around ITIL & other quality methodologies like Lean, Six Sigma etc.
  • Should have handled large teams cutting across the different locations & geo


At wipro, applicants will be given equal opportunities irrespective of any aspects to show their talent. which adds an opportunity to develop themselves in career.




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